Comments on: XM radio just offered me 2 month of free service if I would not cancel

By: Kev

Kev — Sat, 25 Jul 2009 20:44:51 +0000

Exactly! I just got done cancelling 3 of my XM radios. First call –transferred to another department. What do I want to do? Deactivate one of my radios. Can I put you on hold? Yes. Line disconnected. Second call –transfer to that other dept. What do I want to do? Deactivate one of my radios. (then you go through the confirmation address, account number, etc. again just like the first time). Result: We’re having a problem with our system and you will have to call back in two hours we’re told. I was accessing my account online as I spoke! Could I place an order for that deactivation? No. Could *they* call *me* back? No. I did this search of “XM radio deactivation cancellation” and what do I find? Many that have had this same run around applied when trying to cancel. I hardly get angry but this got my blood boiling. I called back immediately when I read these. Guess what? Their system was back online and they could submit my request. This was just a few minutes after the last call with the 2 hour estimate. This unethical treatment of customers across the board really pissed me off. I had been a very long time supporter of XM overspending on the XM option on new cars, buying units as Christmas gifts for friends, and installing fm modulators for XM units on older cars. I just decided to cancel all of my units. Then they start putting on the hard sell with those “promotions” of 1/2 off prices for a couple months and then a 3 month free offer. I told her this isn’t a “promotion” but it’s a “compensation”. She almost had me at 3 months free but I wouldn’t go for anything less than 6 months. She wouldn’t give it to me so they lost a LONG time customer. Of course you can’t deactivate using your online account but you can certainly activate and pay fees. XM -shame on you.

By: Perry

Perry — Sun, 21 Jun 2009 22:44:40 +0000

They upped the ante for me. Called to cancel service mainly because I just don’t listen that much anymore. They took off the traffic & weather (which sometimes save me hours avoiding traffic) and the axed a couple shows I liked. Times are hard, fair enough. Anyway, they gave me 3 months free (customer loyalty they say). I can call then and cancel if i no longer want. Still a good service (sat. radio). just never caught on to the masses. What a shame. Oh..and i got thru on the first ring, and they were very friendly.

By: desiree

desiree — Tue, 28 Apr 2009 13:02:02 +0000

i tricked them today! after being hung up on 5 times! tell them u sold your car and havent bought your new car yet but you love their service and cant live without xm radio. they’ll try to get you to keep the service on anyway in order to keep your account open so you can add your new radio to it at a latter time. tell them that you are not sure when you are going to get your new car and that you are sure you’ll be getting xm radio for free for 6 months when you do so you would prefer to cancel the account. (call the rep ‘honey’ when you talk to them to sweetened them up!) it worked !!! i finally got to cancel my account without getting hung up on!!!!!!!

By: Chris

Chris — Sat, 14 Mar 2009 18:24:27 +0000

15mins 24 seconds on the phone with XM. I love XM but they would not let me cancel. I sold my truck and now I drive an old farm truck… no need for XM. They offered me a replacement radio $49.95 I said NO just deactivate then they said "OK we will handle that and for being a good customer they would give me the next 3 months free" I said no thanks I sold my truck just cancel my service" Then they came back with "Oh you sold your vehicle so we will just send you a replacment radio for free" (I maybe should have taken it) but at this point I just want to cancel. So I tell the girl "No Thanks just cancel my service" The she asks what can she do to keep my business. Well I said the first thing that came to mind(and no it wasn't nasty) I said give me $40,000 Chevy Tahoe and I will keep my service. She told she could not do that. then there was more pleading and another effort the keep me signed up with free service. At this point I say "CANCEL MY SERVICE NOW" Finally they agree to cancel. Who know if they actually will stop billing me.

By: Del

Del — Sun, 15 Feb 2009 20:08:24 +0000

So I am actually on hold right now with XM radio trying to cancel my account. Granted, I see my timer on my phone ticking past 10 minutes, but I am not sure if I am actually being connected to anyone. The CSR said she was transferring me to the cancellation department and that I may not hear any music or sounds.

This is actually my second call. The first time I called and connected through the "cancel queue" the guy asked why I was canceling. I explained that I didn't see the value any more and that I did not like the fact that I could not manage my account online the way I expected. He then laughed at me. I responded by telling him to just cancel my account. He then said "sure thing" and hung up the phone.

No wonder this company is going down the drain quick!

By: Chris

Chris — Sun, 23 Nov 2008 04:32:49 +0000

Since my XM service was expiring in December, and how this merger has been handled, it was an easy decision to cancel.

However, the actual act of canceling is another story. XM lines are so overwhelmed with people complaining and canceling they cannot keep up.

The arrogance of SiriusXM is overwhelming. They list Channel A = Channel B on the programming list but rarely is there an equivalent. I bought satellite radio to hear an eclectic display of music — not hear the same Sirius playlists recycled a la ClearChannel every 4 hours.

At any rate, when you call XM, you'll have to tell the first CSR your life story as to why you're canceling. Then they'll transfer you to the "cancellation department". If XM doesn't hang up on you at this point, someone will try to sell you a year at half off. "No thanks, I'd like to cancel." Then they'll try to give you 3 months for free. "No thanks, I'd like to cancel." <– just keep saying that if you enjoy a clean credit rating and no charges on your bankcard. Then, they give you the fine print on the 3 months for free:

If you don't call back before the end of the 90 days, XM WILL CHARGE YOUR CREDIT CARD AUTOMATICALLY. "No thanks, I'd like to cancel." How many people do you think XM banks on to forget to call back in 90 days???

The moral of this story… block out about 2 or three hours to get through and just keep repeating "No thanks, I'd like to cancel" no matter how frustrated you will eventually get at the CSR.