XM radio just offered me 2 month of free service if I would not cancel

Posted in frugal living by debt kid on the January 22nd, 2007

Cancelling my XM radio was fun. Not.

I called last saturday to cancel and was told to, “call back in one hour because we are having a problem with our system and cannot cancel you at this time”. That sounded like bull, but whatever, I called back today.

After giving all my info to the first rep, I was transferred to the “deactivation department”. After explaining about 10 times why I was cancelling, the guy asked a whole wonderful script of qustions, “what is your favorite XM channel?” “what can we do to keep your business?” (my answer. cancel my account). “what if we offered you 3 months of service at a reduced, $4.99 rate?” (no, not interested). “what if we offer you two free months?” (interesting, but no).

Lesson? If you want 2 months of free XM radio, pretend you are going to cancel. It’s actually a pretty funny experience listening to the script the guy went through. It’s cancelled now. Another $15/month saved.

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I'm 300K in debt. Gulp. I'm 24 and day traded away a fortune. Now I'm trying to crawl back to zero. Why not subscribe to my RSS feed and join me on this journey. You can also subscribe via e-mail. I appreciate tips and feedback! ~ DebtKid

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