Below is real letter that I wrote to my credit card company. I have a -$0.07 balance with them, so the 23% interest rate they have set for me does not hurt me at all, but I figured if I could get a sweet 0% balance transfer on the $10k on a different card it would help me kill $1300 that would otherwise been interest paid to the other company.
Lets talk interest rate!
Chase has my interest rate set unreasonably high at the moment, some where in the neighborhood of 23%. I am told this is due to my payment in February not being for the full amount of the minimum due, which I corrected myself before talking with customer care when I saw the error. [My payment was $9 short of the minimum amount of $209 after they raised the minimum. Yes, my own fault]
Right now I have a credit line with Chase but will not use it for anything with the interest rate at 23%. That means that Chase is making no money off of my account from interest, and should the rate stay at that level I will close my account in the near future. Considering my history of both carrying debt and also paying it consistently, this would be a loss of potential revenue for Chase.
So, how can we keep me happy with Chase and start me using my line of credit with chase again? Simple, lower my standing interest rate and open up my balance transfer options. I have a balance on my Bank of America credit card that is $10,090.47. It is steadily being paid down as my credit history will show. While it is being paid down, Bank of America is earning money, Chase is not earning anything. That balance can be yours, and the wonderful interest payments that make Chase profitable. All you need to do is set the ongoing interest rate below what BoA has for me, which is 13%, and a nice promotional balance transfer option will grease the wheels, after all, I have to see some financial benefit in transferring my balance to Chase.
Lets make this a win win business relationship. The other option is for me to open a credit card with some one else who will give me a nice interest rate and then I still win, and Chase is still left out in the cold. I have a history with Chase, and have no need for more credit, but if you are not going to play ball I will go to some one who will.
What the heck, I have nothing to lose right?
We got the final answer from Chase concerning my request that they set my interest rate at something more reasonable.
A paraphrasing of the multiple emails exchanged:
RD: My interest rate is way too high. I have $0 balance on this card, the interest rate is set to double that of my other credit card, I refuse to use the card at this high of an interest rate, you are making no money, and I have no incentive to keep this account open. Lower the interest rate and give me a good balance transfer option and you will start making money again.
Customer Care: Hello Ryan, [cut and paste terms of credit card interest rate here]. Since we value your time [cut and paste advertisement for automatic payments here]
RD: Thank you for the swift response. I can see that you are doing your job and are giving me the answer you are supposed to based on your procedures. Can you please forward my inquery on to some one who is able to qualitatively examine my request?
Customer Care 2: Hello Ryan, [cut and paste "we don't have to do anything for you" language here]. However, we value your business so we are going to lower your interest rate by 2% out of the goodness of our hearts. Now please go away and don’t ask for anything else from us.
RD: Thank you very much for your gesture of good will. Going from 24.24% to 22.24% is a step in the right direction. However, that still does not provide any incentive for me to use my Chase card or to even keep the account open. Can you forward my request on to some one with the authority to actually read my first email and judge the merit of my request? Thank you
Customer Care 3: Hello Ryan, [cut and past "we wont do anything else for you" language here]. We value you as a customer and look forward to helping you in the future.