This post is a follow up to Whimsical negotiation with your credit card company.
We got the final answer from Chase concerning my request that they set my interest rate at something more reasonable.
A paraphrasing of the multiple emails exchanged:
RD: My interest rate is way too high. I have $0 balance on this card, the interest rate is set to double that of my other credit card, I refuse to use the card at this high of an interest rate, you are making no money, and I have no incentive to keep this account open. Lower the interest rate and give me a good balance transfer option and you will start making money again.
Customer Care: Hello Ryan, [cut and paste terms of credit card interest rate here]. Since we value your time [cut and paste advertisement for automatic payments here]
RD: Thank you for the swift response. I can see that you are doing your job and are giving me the answer you are supposed to based on your procedures. Can you please forward my inquery on to some one who is able to qualitatively examine my request?
Customer Care 2: Hello Ryan, [cut and paste "we don't have to do anything for you" language here]. However, we value your business so we are going to lower your interest rate by 2% out of the goodness of our hearts. Now please go away and don’t ask for anything else from us.
RD: Thank you very much for your gesture of good will. Going from 24.24% to 22.24% is a step in the right direction. However, that still does not provide any incentive for me to use my Chase card or to even keep the account open. Can you forward my request on to some one with the authority to actually read my first email and judge the merit of my request? Thank you
Customer Care 3: Hello Ryan, [cut and past "we wont do anything else for you" language here]. We value you as a customer and look forward to helping you in the future.
RD: …
